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T's & C's


1. Overview

Wick Labz is a business in the eCommerce retail industry that sells liquids for Electronic Cigarettes / Vape Devices.

2. Delivery policy

JHB/PTA customers will still have same day delivery if Order is placed before 9:30am each day Mon-Fri
Other areas are over night delivery!
We use The Courier Guy as our couriers to ship all our orders.
Please ensure we have the following shipping details:
Full name
Physical Address
Contact number
NO PO Boxes will accepted!

3. Export restriction
The products on this website is available to South African clients only.

4. Return and Cancellation/Refunds policy

Due to nature of this business and hygienic concerns, there will be no-refund on E-Liquids, once it has been opened. Unless it is deem that there is a manufacturing error, eg. wrong nicotine strength marked etc. If an order was canceled before it was dispatched from our premises a full refund will be issued. If the order was dispatched, there will be a courier charge for delivering and returning of the order.

5. Customer Privacy policy
Wick Labz shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Wick Labz bank account, the details of which will be provided on request.

7, Card acquiring and security
Card transactions will be acquired for Wick Labz via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Wick Labz separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10 Responsibility
Wick Labz takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11 Country of domicile
This website is governed by the laws of South Africa and Wick Labz chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12 Variation
Wick Labz may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13 Company information
This website is run by Ze En Jin based in South Africa trading as Vapour Chemistry and with Ze En Jin (Owner).

14 Wick Labz contact details
Email: Telephone: +27 62 094 1869 (Eric)

Address: Shop 02 Caterbury Crossing

09 Hunter Street

Ferndale 2194

Johannesburg Gauteng South Africa

Age restrictions

© 2015 Wick Labz. All Rights Reserved. No under 18's. By entering and using this website you are agreeing to the following: I am at least 18 years of age. I agree that any vaporizing supplies purchased will be used for lawful purposes, including tobacco or legal blend use only. It is legal in my country to purchase tobacco-related products. Use of these products is entirely at the risk and discretion of the user and Wick Labz will not be responsible for any use or misuse of the products sold herein. I am not a law enforcement officer, government agent or informant and I am not in any way entering this site for the purpose of gathering information for the purpose of prosecuting the owners or representatives of Wick Labz. By browsing and entering I certify that I am 18 years of age or older, and that the above statements are true.